Enterprise Admin
The Enterprise Admin screen gives a parent account one place to see the health of every child account. It serves managed service providers (MSPs) and any organization with several child organizations under a master account, where the child organizations share the master account’s subscriptions. Select Enterprise Admin in the left navigation, under Admin.
Only users with the MSP Admin role can open this screen. It is the only role available at the parent account level. To give someone a lesser role, create the user in the child account as a Regular User, Power User, or Administrator.
Tag, Filters, and Reset appear in the toolbar. They apply to the KPIs and the table.
Five cards summarize all child accounts that match your filters:
| KPI | Description |
|---|---|
| Total Opportunities | Optimizations identified. |
| Critical Alerts | Alerts that require immediate attention. |
| Warning Alerts | Alerts that need monitoring and review. |
| Active Licenses | Licenses in use, out of the number allocated. |
| Subscription End Date | When the subscription ends and the number of days left. |
Account Management table
Section titled “Account Management table”The table has one row per child account. The account name starts with its Account ID, for example 5301 - Soaring Eagle. Select an account name to open that account.
| Column | Description |
|---|---|
| Account | The Account ID and name of the child account. |
| Opportunities | The number of opportunities identified for the account. |
| Top 10 Query Cost | The percentage of the account’s total query cost that comes from its top 10 queries. Shows N/A when no data is available. |
| Critical | The number of critical alerts. |
| Warning | The number of warning alerts. |
| Resource Health | The account’s overall environment health score, from 0 to 100. It is the average of the scores of all the hosts and instances in the account. The color shows the range: Healthy (75 to 100), Warning (60 to 74), or Critical (0 to 59). |
| Data Collector Health | Two counts: the data collectors that are healthy (green) and the data collectors that are not healthy (gray when none, red when there are some). |
| Resource Collector Health | Two counts: the resource collectors that are healthy (green) and the resource collectors that are not healthy (gray when none, red when there are some). |
| Active Licenses | Licenses in use compared with licenses allocated for the account, for example 33/33. |
| Tags | The tags applied to the account. |
Use the search icon to find an account. The footer shows Rows per page, Total rows, and page controls. Scroll right to see every column.
Table actions
Section titled “Table actions”Select the action icon (three vertical dots) in the upper right corner of the table, next to + Account, to open the table menu:
- Export: Exports the table to an Excel file. The export includes all columns, including hidden columns. Today the table has no column selector, but the export always contains every column. It covers the accounts you can see: for an MSP or parent account, its own account and its child accounts.
- Full Screen: Expands the table to fill the screen.
The export lists the cost, health, and license values behind the table. The collector health columns export both counts, for example Data Collector Healthy and Data Collector Unhealthy. For example, the top 10 query cost appears as both a dollar amount and a percentage, alongside the cost of all other queries.
Account ID for support. Include the Account ID in support requests for the parent account or a child account. An account name alone can be ambiguous, because a child account name may not be unique across all WISdom clients.
Row actions
Section titled “Row actions”Select the action icon at the end of a row to open the row menu. Every option except Delete Account takes you to that screen for the selected child account.
| Option | Opens |
|---|---|
| Edit | The account’s settings. |
| DBA Dashboard | The DBA Dashboard. |
| Inventory Instance | Infrastructure › Instances. |
| Activity Overview | The Activity Overview. |
| Resource Health | Resource Health. |
| Query Statistics | Query Analysis. |
| Alerts Overview | The Alerts Overview. |
| Data Collectors | Data Collectors. |
| Silencing Window | Silencing Windows. |
| Delete Account | Marks the child account as deleted. See Deleting an account. |
How the health score works
Section titled “How the health score works”WISdom builds each score from a range of metrics using its own algorithm, in the same way a fitness tracker builds a health score. Hosts and instances each have their own independent scores for CPU, memory, and storage. The score for each target is the average of those scores, and the Resource Health value in this table is the average across all the hosts and instances that roll up to the account. The same overall score appears at the top of the Resource Health screen. To see the scores for individual hosts and instances, go to Resource Health.
Creating child accounts
Section titled “Creating child accounts”Select + Account to open the Create Account window.
- Enter the Account Name. This field is required. The name must be unique, and it cannot be changed after you create the account.
- Optional: Enter a Display Name. An Administrator can change it later on the Admin Console › Account page.
- Confirm the Parent Organization. It shows your parent account.
- Choose how alerts are sent with the Email address/Ticketing system toggle:
- Email address: Enter a valid email address in Alerts Sent To Email Address. This field is required.
- Ticketing system: Select a system from the list. It shows the systems configured for the parent account, such as Zendesk, ServiceNow, and PagerDuty.
- Select Save. Select Cancel to close the window without creating the account.
A ticketing system must be integrated at the parent account level before it appears here. See Integration.
These notifications cover collection errors only and have no configurable settings or thresholds. Alerts defined in Admin Console › Monitoring › Profiles do not go to this channel unless you define it as a notification channel and assign it in a profile. See Monitoring.
Account names must be unique
Section titled “Account names must be unique”An account name cannot be used twice, even if the account that used it was deleted. If you try to reuse the name of a deleted account, WISdom shows an error. You have two choices:
- Re-enable the deleted account. Contact wisdomsupport@fortified.com and ask to re-enable that account name. Re-enabling brings back the account’s earlier data.
- Create a new account with a different name. The new account starts from scratch, and collection begins from that point forward.
Deleting an account
Section titled “Deleting an account”Select Delete Account in the row menu to mark a child account as deleted. The account disappears from the table, and collection stops for all of its targets.
Deleting an account does not remove its data right away. Users lose access to the account, and the data ages out on the back end for up to 90 days. Thirty days after deletion, the account’s SQL Server database is removed. Some data in the ClickHouse database remains for up to 90 days before it is fully purged.
If you delete an account by mistake, open a support ticket with wisdomsupport@fortified.com. Support can re-enable the account with minimal data loss. The longer an account stays deleted, the less data is collected. If you have not explicitly turned off the data collectors, they keep collecting for a short time after the deletion, until they stop processing.