Troubleshooting the No Data Available Message in WISdom

Troubleshooting: “No Data Available” Message in WISdom

When you encounter the No Data Available message in WISdom, follow these steps to identify and resolve the issue:

✅ Step 1: Verify Time Range

Ensure the selected time range on the screen includes a period where data should be available for the target resources. This is the most common cause of missing data.

✅ Step 2: Confirm Resource Monitoring Status

Go to Admin Console → Collection → Resources. Search for the affected resource(s) and verify that the Collection Status is set to Collecting.

✅ Step 3: Check Collector Health

Go to the Collector Health page in the Monitoring module. This page provides diagnostic insights into data collection status and potential issues.

Look for errors related to:

Connectivity to the monitored resource(s)
Communication between the Fortified WISdom Collector and the WISdom Azure API

Pay close attention to the latency columns, which indicate specific types of issues:

🔄 Communication Latency

Indicates the collector is having trouble reaching the WISdom API.

Remediation:

Restart the Fortified WISdom Collector service.
Validate network connectivity from the collector host to the API:
- Open a browser on the collector host and go to: https://collectorapi.fortifiedwisdom.com
- Run a PowerShell command:
Terminal window
```
Test-NetConnection collectorapi.fortifiedwisdom.com -Port 443
```

📤 Upload Latency

Indicates successful API connection, but issues with uploading data, often due to a backlog of files.

Remediation:

Check the CollectorResults folder on the collector host (located in the WISdom installation path).
Review the number and timestamps of pending files.

⚙️ Processing Latency

Indicates a potential issue on the WISdom API side.

Remediation:

Contact support by emailing WISdomSupport@Fortified.com providing the information related to the data collector and resources in question.

By following these steps, you can quickly identify the root cause of missing data and take appropriate action to restore visibility in your WISdom environment.

Please reach out to the WISdom support team if you have any additional questions: WISdomSupport@Fortified.com