The WISdom Support team is here to help all clients, whether you're on a trial or a paid subscription. We're committed to providing the support you need!
📧 How to Contact Us
Support requests are currently accepted via email only.
Please send your request to: support@fortified.com
🛠️ General Support Requests
When submitting a general issue, please include:
- Subject Line: A brief summary of the issue.
- Description: A detailed explanation of the problem, including any error messages or relevant context.
- Screenshots or GIFs: Visuals that help illustrate the issue.
- Expected vs. Actual Behavior: What you expected to happen vs. what actually occurred.
- Environment Details:
- Client Name
- Module and screen where the issue occurred
- User email (especially for login or permission issues)
- Any filters used and the selected date/time range
🐞 Bug Reports
If you think you've found a bug, please include:
- Subject Line: Brief description of the potential bug.
- Description: Indicate this is a bug report and describe the issue, including any error messages.
- Screenshots or GIFs: To help us visualize the problem.
- Steps to Reproduce: A step-by-step guide so we can replicate the issue.
- Expected vs. Actual Behavior: What you expected to happen vs. what occurred.
- Environment Details:
- Client Name
- Module and screen where the bug appeared
- User email (especially for login or permission issues)
- Filters used and date/time range
💡 Feature Requests
Have an idea for a new feature? We’d love to hear it! Please include:
- Subject Line: Brief summary of the feature request.
- Feature Description: Clearly state this is a feature request and describe the feature, its purpose, and benefits.
- Use Case: How would this feature be used? How would it improve your experience?
- Priority Level: (Optional) Let us know how important this feature is to your workflow.
The more details you provide, the faster and more effectively we can assist you.
Thank you for helping us support you better!