The WISdom Support team is here to assist all WISdom clients, regardless of whether you have a trial subscription or a paid subscription. We are dedicated to supporting you!
Submitting a Support Request to WISdom Support
Support requests are currently accepted via email only. To open a support ticket, please send your email to the WISdom Support Team at support@fortified.com.
General Support Issues
For general support issues, please include the following information in your email:
- Subject Line: A concise and descriptive summary of the issue.
- Description: A detailed explanation of the problem you are encountering, including any relevant context. If an error was encountered, please include the error number(s) in the error message.
- Screenshots and GIFs: Attach any visual aids that can help illustrate the issue, as they can effectively convey the problem.
- Steps to Reproduce: If applicable, outline the steps you took leading up to the issue.
- Expected vs. Actual Behavior: Describe what you expected to happen and what actually occurred.
- Environment Details: Include information like, the Client, the module and screen, any filters applied, and the time range or date selected.
Bug Reports
If you believe you are reporting a bug, please provide the following details:
- Subject Line: Summarized Description of potential bug.
- Description: Indicate a potential bug report and include a detailed account of the bug, with any error messages received.
- Screenshots and GIFs: Attach any visual aids that can help illustrate the issue, as they can effectively convey the problem.
- Steps to Reproduce: List the exact steps that will allow us to replicate the issue.
- Expected vs. Actual Behavior: Explain what you expected to happen and what actually happened.
- Environment Details: Include information like, the Client, the module and screen, any filters applied, and the time range or date selected.
Feature Requests
If you would like to submit a feature request, please include the following information in your email:
- Subject Line: Summarized Description of potential feature request.
- Feature Description: Please indicate this is a feature request and orovide a detailed description of the feature you would like to see implemented, including its purpose and potential benefits.
- Use Case: Explain how this feature would be used and how it would improve your experience with WISdom. What is the use case for the new feature?
- Priority Level: If applicable, indicate how important this feature is to your workflow or operations.
The more comprehensive the information you provide, the more efficiently our support team can assist you. Thank you for your cooperation!