All alerting within WISdom is associated with Profiles. A Profile is a named group of Resources with Alerts and Notification Channels attached. A resource can only be a member of a single Profile at a time.
If you haven't configured alerts before, start with Setting Up Alerts for a step-by-step walkthrough before using this reference page.
Predefined Profiles
Every WISdom environment includes three predefined profiles. A predefined profile will show a status of Incomplete only if no resources have been added to WISdom for collection. The System Alerts profile will additionally show Incomplete if its notification channel has not yet been verified and assigned.
| Profile | Active Period | Notes |
|---|---|---|
| Mission Critical - Tier 1 | 24/7 | General-purpose template. No alerts, resources, or notification channels are assigned by default. |
| Non-Production | 8 AM – 6 PM (weekdays) | Template scoped to business hours. No alerts, resources, or notification channels are assigned by default. |
| System Alerts | 24/7 | Monitors WISdom's data collection infrastructure. Pre-configured with three critical alerts. Cannot be deleted. |
Mission Critical - Tier 1 and Non-Production may be edited to suit your environment or deleted if not needed. New profiles can be created at any time using the [+ Profile] button.
System Alerts is a special profile that cannot be deleted or modified beyond assigning a notification channel. It automatically includes all monitored resources and is pre-configured with three alerts that monitor the health of WISdom's data collection process. See System Alerts Profile for full details.
A System Alerts notification channel is created automatically when your account is provisioned and assigned to the System Alerts profile for both Open and Close events. Verify that the email address configured in the notification channel is correct to ensure data collection issues are reported to the right recipients.
Profiles
The Profiles card displays all configured profiles. Each row shows the profile name along with icon counts for the number of associated resources, alerts, and notification channels. Click any count to view or export the associated items in a table.
Use the [+ Profile] button in the top-right corner to create a new profile. The action icon (three dots) next to it provides two options: Export All (JSON) to export all profiles, and Full Screen to expand the card.
Each profile row includes the following controls:
- [>] — expand the row to see the Profile Name, Description, Active Time Zone, and Active Time Frame
- Delete (trash icon) — delete the profile
- Copy icon — duplicate the profile, including its alerts and notification channel assignments. Resources are not copied and must be assigned to the new profile separately.
- Export (download icon) — export this profile's configuration to an Excel file
- Edit (pencil icon) — open the profile in the editor
Profile Editor
Clicking [+ Profile] or the edit icon on an existing profile opens the Profile Editor. The editor consists of four steps: Details, Resources, Alerts, and Notifications.
Use the [Next] and [Back] buttons to move between steps — these save your changes automatically as you proceed. Clicking the step indicators at the top (Details, Resources, Alerts, Notifications) does not save changes, and any unsaved work will be lost.
If you click [Close], WISdom will prompt you to save any unsaved changes before exiting the editor.
Details
The Details step defines the profile's name, description, and active time window.
| Field | Required | Description |
|---|---|---|
| Profile Name | Yes | A descriptive name for the profile. |
| Profile Description | No | Free-text field for additional context. |
| Time Zone | Yes | The time zone used to evaluate the active time frame. |
| Time Frame | Yes | The hours during which this profile is active. Select Always Active for 24/7 monitoring, or set specific start and end times for Weekdays or Weekends. An additional time frame can be added if Always Active is not selected. |
When creating a new profile, click [Continue] to proceed to the Resources step, or [Cancel] to discard and exit. When editing an existing profile, use [Next] to proceed, [Save] to commit changes, or [Close] to exit.
When creating a new profile, MSP Administrators will see an Apply Profile to all Client Environments toggle (Yes/No). Setting this to Yes designates the profile as a template for new child accounts. When a new child account is created, it will receive the current saved state of the template profile at that time — including any edits made to the parent profile since it was first created.
This template designation applies to new child accounts only. It does not push the profile to existing child accounts, and changes to a parent profile are never applied to existing child accounts automatically, as this could overwrite client-specific configurations.
This option is only available when creating a new profile. It does not appear when editing an existing profile.
Resources
The Resources step assigns the SQL Server instances this profile will monitor. Only resources that have been added to WISdom for collection will appear in the selection list.
Use the Select Resource drop-down to find and add resources. The drop-down includes a search field and a Select All option. Selected resources appear in the table below.
To remove individual resources, click the trash icon on the resource row, or check the box next to the resource and click [Bulk Delete]. To remove multiple resources at once, check the box in the Resources column header to select all, or check individual rows, then click [Bulk Delete]. The [Bulk Delete] button becomes active only when one or more resources are selected.
Use the Filters drop-down to narrow the list by whether resources are already assigned to a profile.
If you manage distinct environments — such as production and development — consider creating separate profiles for each so you can apply different alert thresholds and notification channels to each.
Alerts
The Alerts step assigns alert types to the profile and configures their severity and tolerance thresholds.
Use the Select Alert Type drop-down to browse and add alerts. The list includes all built-in alerts as well as any custom alerts configured for your environment. Added alerts appear in the table with the following columns:
| Column | Description |
|---|---|
| Alert Type | The name of the alert. |
| Severity | The severity level assigned when this alert fires — Critical, Warning, or Information. Severity determines which notification channels receive the alert. |
| Tolerance | The threshold at which the alert fires. Standard options are Low, Medium, and High. Custom tolerances created in Alert Types also appear here. |
| Tolerance Formula | The logic used to evaluate whether the threshold has been crossed. |
Use Filters to narrow the displayed alerts by severity. To remove an individual alert, click the action icon (three dots) on the alert row and select Delete Alert, or check the box next to the alert and click [Bulk Delete]. To remove multiple alerts at once, check the box in the Alert Types column header to select all, or check individual rows, then click [Bulk Delete]. The [Bulk Delete] button becomes active only when one or more alerts are selected. In Advanced Mode, the action icon also provides a + Add Level option to create an escalation level for that alert.
Basic Mode and Advanced Mode
The Alerts step defaults to Basic Mode, which supports a single severity and tolerance per alert. Toggle to Advanced Mode using the control in the top-right corner of the step for access to additional columns:
| Column | Description |
|---|---|
| Object | Appears for alerts that support object-level targeting (e.g., jobs, disks). Selecting specific objects constitutes an explicit selection — only those objects will trigger the alert. Use the Add Object option to enter wildcard patterns (e.g., Backup% matches any object whose name starts with "Backup"). |
| Levels | Displays the escalation levels for the alert. Each alert starts with Level 1. Click the vertical ellipsis on the alert row to add subsequent levels. Each level must have a stricter tolerance than the previous one. Notifications are sent based on the severity assigned to each level. |
Once advanced options are enabled for an alert, those options must be removed before switching back to Basic Mode.
Notifications
The Notifications step connects notification channels to alert severity levels, controlling who is notified and when.
A row is displayed for each severity level — Critical, Warning, and Information. For each, configure:
- Notify on Open Events — the channel to notify when a condition of this severity is first detected
- Notify on Closed Events — the channel to notify when the condition resolves
Only notification channels that have already been configured in Notification Channels will appear in the drop-downs.
A severity with no channel assigned will still monitor and record alerts of that severity — they will appear in Admin Console › Monitoring › Alerts but no outbound notification will be sent. This is useful for testing alert configuration before enabling notifications.